Shipping policy

Shipping Policy

Greetings from Rosareem Jewels! On this page you will get all the information you need for the delivery policy of our products including our delivery methods, durations, charges, and the dedication we put into every shipment, whether you place your order through our website, email, or various social media platforms such as our Instagram or Facebook page. 

Domestic and worldwide shipping

Our commitment to delivering exceptional jewelry spans the globe. We proudly serve most countries and territories across the world. However, we're mindful that certain regions might present unique challenges in ensuring secure and timely deliveries. Should your country not appear during the checkout process, we invite you to connect with us at Info@rosareemjewels.com. 

Additionally, there are situations beyond our control, such as economic sanctions, that might limit our ability to deliver to specific countries. If such circumstances arise, we'll swiftly notify you through email. In the event that we are unable to deliver your order due to these limitations, any payment made will be promptly refunded to you.

Trusted Partners, Reliable Transit

To ensure your jewelry reaches you with the utmost care, we work with trusted carriers for local and international deliveries. Once your order embarks on its journey, here's what you can anticipate:

(a) For deliveries within the UAE, your order should arrive within 3 to 5 working days.

(b) For international orders (excluding the UAE), you can expect a delivery timeframe of 5 to 10 working days.

Shipping Made Simple

Good news! We offer free shipping for residents of the UAE and for international orders. Shipping charges are automatically removed during checkout. This includes international orders exceeding $410.

Tracking Your Package 

Our shipment tracking feature ensures you're informed every step of the way. As soon as your order is dispatched, you'll receive a confirmation email containing a tracking link to monitor your jewelry's journey.

Delivery in Person, Signature Required

In our pursuit of excellence, we insist on a personal handover of every order at the designated delivery address, a process that requires a signature. Should you be unavailable during the initial delivery attempt, rest assured that a courteous representative will contact you to reschedule a delivery time that suits you. For orders that experience multiple unsuccessful delivery attempts, the package will be lovingly returned to our registered office address and any return cost or taxes will be charged by the customer.

Navigating Customs and Duties

The world is a tapestry of unique customs and duties, and we respect that diversity. Please keep in mind that each country enforces its own taxes and duties, beyond our sphere of influence. For those exploring international elegance, we recommend consulting your local customs office to uncover potential additional charges. We kindly remind you that any customs clearance fees are the sole responsibility of our valued customers.

For inquiries, clarifications, or assistance, send an email to Info@rosareemjewels.com.