Refund policy

Returns Policy

At Rosareem Jewels, we want your shopping experience to be as seamless as possible. Our returns policy is designed to ensure your satisfaction. Please review the information below to understand our policy.

Eligibility for Returns

We want to ensure that the items you receive meet your expectations. To be eligible for a return, the item must meet the following criteria:

  1. The item must be unused and in the same condition as when you received it, or in a condition that allows us to sell it as new.
  2. The item must be in its original packaging, with any seals, wraps, or labels still intact.
  3. The return must be initiated within 14 days from the date you received your order.

Returns Procedure

To start a return according to our policy, please follow these steps:

  1. Send us an email at Info@rosareemjewels.com to request instructions and a return label.
  2. We'll provide you with further instructions and a return authorization email to ensure a smooth process.

Local Orders (UAE )

We offer complimentary returns for local orders. We will process refunds only through the original payment method used for the order. 

International Orders

Please note that all international orders are final and cannot be returned or refunded.

Exclusions

We do not accept returns for the following items:

  1. Earrings that require piercing (for hygiene reasons).
  2. Customized orders, engraved jewelry, or items customized with specific sizing.
  3. Personalized items.

Refunds

Once we receive the returned product and it meets our policy criteria, we'll send you an email to confirm receipt. We will then process a refund to your original method of payment within 30 days.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank, as processing times may vary. If you still haven't received your refund, contact us at Info@rosareemjewels.com for assistance.

 

 

Exchanges

For local orders (UAE), we offer a resizing service for rings and bracelets at a fixed fee of AED 45 However, all international orders are considered final and cannot be exchanged.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find the item defective, damaged, or if you received the wrong item, please contact us right away at Info@rosareemjewels.com. We will assess the issue and work to resolve it.

Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to reach out to us at Info@rosareemjewels.com. Your satisfaction is our priority, and we're here to help you.

 

Refunds

Once we receive and inspect your return, we'll notify you about the approval of your refund. If approved, the refund will be processed to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.